FAQ

Types of Sessions Offered

• We offer one-on-one Personal Training & Reformer Pilates
• Personal training sessions can be online or in-person.

Who can I train with?

• The studio has a number of highly qualified and experienced trainers, each with their own strengths and specialities. Please refer to  “Our Team” to view their bios.
• Clients can book appointments with trainers of their choice.
• You can choose to train with a single trainer or with multiple trainers. We recommend not training with more than 2 different trainers to maintain consistency.

Package Options

Personal Training & Pilates

• Packages for personal training and Pilates are separate, and sessions cannot be used interchangeably.
• We offer combination packages for those wanting to do both personal training & Pilates.
• Personal trainig & Pilates are offered in packages of 6, 12 and 20 sessions or in monthly training packages. We do not offer single sessions for these services.
• Monthly packages do not renew automatically; you will be notified when your package is ending and asked if you would like to purchase a new one.

Body Composition Analysis

• We offer both single sessions and packages.

Kinesiology

• We offer both single sessions and packages.
• We do not currently offer ICBC-covered sessions or direct billing. We will provide you with an invoice for claiming insurance coverage.

Please refer to the “Prices” page for more details.

• Packages can be purchased through the Studio Manager.
• We accept payment via credit card, debit card or e-transfer.
• All Sales are Final and Non-Refundable.

• All appointments can be booked through our online booking system or through the Studio Manager.
• Appointments can be booked online up until 4 hours before the session time. Please contact the studio for same day bookings.
• Appointments booked within the 48-hour cancellation window cannot be cancelled or rescheduled.
• Our booking policy requires all clients to have a credit card on file. Please note: cards are not automatically charged for any of the packages.

• Appointments can be cancelled or rescheduled up to 48 hours before their scheduled time.
• Cancellations & rescheduling can be done online or by contacting the studio (during front desk hours only).
• Cancellations after 48 hours will be considered a late cancel and charged full price.
• There are no exceptions to the cancellation policy.

Regular Studio Training Hours:

• Monday to Thursday
  • 6:00 am to 8:30 pm
• Friday
  • 6:00 am to 7:30 pm
• Saturday
  • 8:00 am to 4:30 pm
• Sunday
  • 8:00 am to 12:00 pm (Pilates only)

Some sessions are available outside of these hours – depending on trainer availability. Online booking is available for all sessions during scheduled hours.

Front Desk Hours: 

• Monday to Thursday
  • 8:00 am – Noon
  • 3:00 pm to 7:00 pm
• Friday to Saturday
  • 8:00 am – 12:00 pm
• Sunday
  • CLOSED