FAQ
Cancellation Policy
- Appointments can be cancelled or rescheduled up to 48 hours before their scheduled time.
- Cancellations & rescheduling can be done online or by contacting the studio (during front desk hours only).
- Cancellations after 48 hours will be considered a late cancel and charged full price.
- There are no exceptions to the cancellation policy.
Booking Appointments
- All appointments can be booked through our online booking system or through the Studio Manager.
- Appointments can be booked online up until 4 hours before the session time. Please contact the studio for same day bookings.
- Appointments booked within the 48-hour cancellation window cannot be cancelled or rescheduled.
- Our booking policy requires all clients to have a credit card on file. Please note: cards are not automatically charged for any of the packages.
Do you offer Introductory Sessions?
- We offer a full 55-minute introductory session for personal training; costing $55.
Packages and Pricing
Personal Training
- Personal trainig is offered in packages of 6, 12 and 20 sessions or in monthly training packages. We do not offer single sessions for these services.
- Monthly packages do not renew automatically; you will be notified when your package is ending and asked if you would like to purchase a new one.
Body Composition Analysis
- We offer both single sessions and packages.
Please refer to the “Pricing” page for more details.
Purchasing and Payments
- Packages can be purchased through the Studio Manager.
- We accept payment via credit card, debit card or e-transfer.
- All Sales are Final and Non-Refundable.
Training & Sessions
Types of Sessions Offered
- We offer one-on-one Personal Training or Semi Private
- Personal training sessions can be online or in-person.
Who can I train with?
- The studio has a number of highly qualified and experienced trainers, each with their own strengths and specialities. Please refer to “About Us” to view their bios.
- Clients can book appointments with trainers of their choice.
- You can choose to train with a single trainer or with multiple trainers as we use a shared program system.
What are your hours of operation?
Training Hours:
- Monday to Friday
- 6 am to 9 pm
- Saturday and Sunday
- 8 am to 2 pm
*The availability will depend on the trainer availability.
Front Desk Hours:
- Monday to Thursday
- 8:00 am – Noon
- 3:00 pm to 7:00 pm
- Friday to Saturday
- 8:00 am – 12:00 pm
- Sunday
- CLOSED
