FAQ

Cancellation Policy
  • Appointments can be cancelled or rescheduled up to 48 hours before their scheduled time.
  • Cancellations & rescheduling can be done online or by contacting the studio (during front desk hours only).
  • Cancellations after 48 hours will be considered a late cancel and charged full price.
  • There are no exceptions to the cancellation policy.
Booking Appointments
  • All appointments can be booked through our online booking system or through the Studio Manager.
  • Appointments can be booked online up until 4 hours before the session time. Please contact the studio for same day bookings.
  • Appointments booked within the 48-hour cancellation window cannot be cancelled or rescheduled.
  • Our booking policy requires all clients to have a credit card on file. Please note: cards are not automatically charged for any of the packages.
Do you offer Introductory Sessions?
  • We offer a full 55-minute introductory session for personal training; costing $55.
Packages and Pricing

Personal Training

  • Personal trainig is offered in packages of 6, 12 and 20 sessions or in monthly training packages. We do not offer single sessions for these services.
  • Monthly packages do not renew automatically; you will be notified when your package is ending and asked if you would like to purchase a new one.

Body Composition Analysis

  • We offer both single sessions and packages.

    Please refer to the “Pricing” page for more details.

    Purchasing and Payments
    • Packages can be purchased through the Studio Manager.
    • We accept payment via credit card, debit card or e-transfer.
    • All Sales are Final and Non-Refundable.
    Training & Sessions

    Types of Sessions Offered

    • We offer one-on-one Personal Training or Semi Private
    • Personal training sessions can be online or in-person.

    Who can I train with?

    • The studio has a number of highly qualified and experienced trainers, each with their own strengths and specialities. Please refer to  “About Us” to view their bios.
    • Clients can book appointments with trainers of their choice.
    • You can choose to train with a single trainer or with multiple trainers as we use a shared program system.
    What are your hours of operation?

    Training Hours:

    • Monday to Friday
      • 6 am to 9 pm
    • Saturday and Sunday
      • 8 am to 2 pm

    *The availability will depend on the trainer availability.

    Front Desk Hours: 

    • Monday to Thursday
      • 8:00 am – Noon
      • 3:00 pm to 7:00 pm
    • Friday to Saturday
      • 8:00 am – 12:00 pm
    • Sunday
      • CLOSED